Free Shipping on purchases over $300.00 Canadian.

We ship worldwide. Orders are shipped within two business days through Canada Post. Orders within Canada usually arrive within 2-7 days. Orders to the US usually arrive in 3-14 days.

Orders shipped internationally usually arrive in 8-21 days.
If you need to have a faster delivery, contact us by e-mail to have it arranged. Extra shipping charges may apply.
Shipping is FREE (on purchases over $300.00) within Canada.

U.S. shipping and international shipping use the Canada Post shipping calculator at checkout For other payment or local pickup options, please contact info@sandramacdonald.com
Paintings are shipped unframed, to save you on shipping costs and allow you to choose your own frame. Original paintings are usually shipped flat with archival museum-quality mats (front and back) made from 100% cotton fibres and acid-free adhesive tape for hinging the front mat to the back. Original paintings are always carefully packaged and fully insured for shipping.

Gift wrapping is available upon request. Just send an e-mail to info@sandramacdonald.com with details.

Our payment options are:
Visa , Master Card, American Express.

Money Order and Personal checks (contact Sandra to arrange) Products will be shipped upon receiving money order or check. Contact Sandra at info@sandramacdonald.com.

SECURITY
All online transactions are handled using industry-standard encryption.

Return Policy
We are unable to offer returns, exchanges, or refunds on purchased and shipped artwork. In the unlikely event that a purchase is made accidentally, please notify us at info@sandramacdonald.com IMMEDIATELY. If we are notified within 12 hours of an accidental, unintended purchase, we will refund you the full amount of your payment, including any shipping, handling, and tax surcharges. In the similarly unlikely event that you attempt to purchase and pay for a painting that has already been sold to another buyer, we will refund you the full amount of your payment, including any shipping, handling, and tax surcharges. Absolutely no refunds will be issued after items have been shipped.

While we make every attempt to carefully and responsibly package artwork and other purchased goods, we are only partially responsible for condition and delivery of purchased goods. For this reason, original paintings are shipped fully insured by Canada Post. Claims to Canada Post for damaged or lost goods must be claimed within 90 days of shipping. In such an event, we will make every attempt to work with you and Canada Post to obtain reimbursement for the damaged or lost item(s).

If you have any questions, please contact info@sandramacdonald.com .We will always attempt to reply within one business day.

We are committed to the protection and proper use of your Personal information. We do not give, rent or sell Personal Information to any organization, except as may be legally required.

If you contact us by e-mail, we will keep a record of that correspondence, but only so that we may respond to your e-mail.

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is managed for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
If you are making a purchase we must collect personal information to be used only for the purpose of administering your purchase from sandramacdonald.com.

All images on Sandra Mac Donald.com are protected by copyright. None of the images on Sandra Mac Donald website may be reproduced or distributed without written permission from the artist.